FAQ
Got Questions? We've Got Answers!
Check out our FAQ for quick solutions and helpful tips.
Account & Subscription
Logging in is quick and password-free:
1. Go to our login page.
2. Enter the email you used for your order.
3. Check your email (or phone, if available) for a one-time code.
4. Enter the code to access your account.
That’s it—no password to remember!
Log in to your account anytime to:
- Update your baby’s diaper size
- Switch between diapers and diaper pants
- Adjust your delivery dates
All changes apply to your next order—easy and flexible.
Just place a new order for the product you want, which will start a new subscription. Then pause or cancel your old one anytime. Need help? Email support@parasolco.com or chat with us—we’ll take care of you.
Our subscriptions are flexible and customizable—you can change size, frequency, or delivery dates anytime in your account. We don’t automatically size up, but you can update online or simply reply to our SMS reminders (if you’re opted in).
Congrats on this big milestone! 🎉 To cancel:
1. Log in to your account.
2. Go to Manage Subscriptions.
3. Select the subscription you’d like to cancel.
4. Scroll down and click Cancel Subscription.
5. Confirm when the pop-up appears.
That’s it—your subscription will be canceled.
Yes! You’ll get a reminder 3 days before your order (by email, and by text if you’ve opted in). Once it ships, we’ll send tracking info, too. Questions? Email support@parasolco.com anytime.
Orders & Payments
Log in with your registered email and go to My Account to see your purchase history. You’ll also receive a confirmation email after each order.
Your card is charged the day your order processes (every 2–10 weeks, depending on your settings). We’ll send you an email and text reminder 3 days before so you can pause, skip, or edit as needed. Want text alerts? Opt in anytime here.
Log in, go to “View Your Next Order”, click “Send Now”, then confirm “Send This Order Now.” Your order will be charged and processed immediately.
Orders can’t be edited online once placed, but if you email support@parasolco.com right away, our Support Team will do their best to adjust it before it ships.
Yes! Email support@parasolco.com right away so we can cancel it before processing.
We accept all major credit and debit cards, PayPal, Google Pay, and Shop Pay.
Because of the nature of our products, we can’t accept returns. But if there’s an issue with your order, email support@parasolco.com and we’ll work with you to make it right.
Shipping & Delivery
Not at this time — Unfortunately, we can’t ship to P.O., APO, FPO, or DPO addresses.
Most orders arrive in 2–5 business days, depending on your distance from our California and East Coast warehouses. Shipping may take longer during holidays.
Shipping is free within the continental U.S. (excludes Hawaii and Alaska).
Diapers
Change as soon as it’s wet or soiled. Our wetness indicator turns blue to let you know. Most babies need 5–8 changes a day.
1. Lay your baby on a safe surface with the diaper open underneath.
2. Pull the front of the diaper up over your baby’s tummy.
3. Secure the adhesive tabs on the white panel (not the printed design).
No. Parasol diapers are single-use only—please dispose of them once soiled.
Diapers: Best for newborns and younger babies (7–35+ lbs). Flexible waistband, soft, and rash-protective.
Diaper Pants: Easy pull-on style, perfect for active babies (especially size 4+). They provide better coverage, a body-conforming 360° flex fit, and parents often brag about their reliable overnight absorbency. Great for crawlers, walkers, and potty training. Start at size 2T–3T (20+ lbs).
Both are Totally Chlorine-Free with RashShield® Protection.
For more sizing information, visit our sizing page.
Parasol is a design-forward company that puts skin health, safety, and simplicity first.
RashShield® Protection: Our diapers are formulated with high-performing quality materials that lock away moisture fast, promote breathability, and help prevent diaper rash before it starts.
Safe Ingredients Only: No chlorine, fragrances, lotions, parabens, phthalates, or other harsh chemicals. Every product carries trusted certifications like Dermatest® “Excellent,” OEKO-TEX® STANDARD 100, and Target Clean.
Eco-Conscious Design: Our thinner, lighter dual-core uses 50% less wood pulp to reduce carbon impact. Diaper bags are reusable, and shipping boxes are 100% recyclable.
Modern Aesthetic: Minimalist black-and-white prints and thoughtful packaging bring a fresh, design-driven perspective to baby care.
Parent-Approved Performance: Parents share that our products don’t just look and feel better, they deliver true overnight absorbency, all-day comfort, and fewer rashes.
With Parasol, you don’t have to choose between performance, style, or sustainability — you get them all.
Outstanding Overnight Protection
Parents consistently report reliable overnight performance. Parasol diapers keep babies dry for up to 12 hours with a lightweight yet high-capacity core. With up to 800g+ absorbency (equal to 5 full wets or 12 hours of dryness) and built-in leak-guard cuffs, they provide comfort day and night. The dual-core design locks away moisture quickly while maintaining breathability to help protect delicate skin.
Top-Rated in Lab Testing
In independent testing, Parasol Clear + Dry® diapers achieved near-perfect scores—10/10 in absorption and 9.4/10 in leak protection—outperforming most products tested in the past decade.
Source: BabyGearLab
Yes! Both Parasol diapers and diaper pants are designed for day and night use. With RashShield® protection and superior absorbency, they help your baby (and you!) sleep comfortably through the night.
Babies’ skin is thinner and more sensitive than adults, which means it absorbs more of what it touches. Ingredients like chlorine, fragrances, lotions, parabens, and latex can irritate delicate skin, disrupt the skin’s natural barrier, or trigger allergic reactions. Some additives also leave behind residues that trap moisture against the skin — a leading cause of diaper rash.
By choosing a natural diaper that’s free from these substances, parents reduce the risk of irritation and give their baby a cleaner, healthier start. Parasol diapers are dermatologist-tested, hypoallergenic, and designed with only what’s needed for comfort, absorbency, and protection, nothing extra that could compromise skin health.
Diaper pants are a great choice for potty training. They glide on and off like underwear, so are easy to change anywhere on the go. Our diaper pants are available starting at size 2T-3T, so we suggest trying diaper pants for your baby when their weight corresponds to our size 2T-3T.
The toss tab sticker on the back is used to securely seal the soiled diaper pant. Simply roll it up, seal closed with the tab and dispose. You may check this video as reference.
To cancel your subscription, please follow these steps:
- Log in to your account.
- Click on the "Manage Subscriptions" tab on the right side of the screen.
- Select "Manage This Subscription" under the subscription name on the left side, OR click the arrow across the subscription name.
- Scroll to the bottom and select "Cancel Subscription".
- A pop-up window will appear. Confirm your request by clicking "Cancel Subscription" again.
Your subscription will be canceled after completing these steps.
Customer Service
Our helpful and happy Customer Service members are available through chat and email. Our business hours are from Monday to Friday between 6am to 6pm Pacific Time. Please see our contacts below:
• Website chat
• Email: support@parasolco.com
• Facebook Messenger
• Instagram DM
Fit, Design and Sizing
Yes! Choose our Diapers Only Jumbo Box subscription—it includes just diapers, no wipes.
Yes! Just place a new order for the Diapers Only Jumbo Box, then pause or cancel your Combo subscription anytime in your account.
Yes! Our Clear+Dry® diapers are designed to provide optimal comfort and protection for newborns weighing between 7 and 14 lbs.
We’ve recently made some adjustments to the fit of our size 1 diapers based on valuable feedback from parents. Our previous size 1 diapers were slightly larger than standard size 1 diapers available in the market. With the latest improvements, they now offer a more snug and reliable fit while still ensuring room for your little one to grow comfortably.
Since newborns often outgrow smaller diapers within just a few weeks, many parents choose to use hospital-provided diapers during the first week or two. This ensures a smooth transition into our Clear+Dry® size 1 diapers, which are crafted to last throughout the first month of use, giving parents added convenience.
If you have any additional questions or need help with sizing, feel free to reach out to us at support@parasolco.com — we’re always happy to assist!
We recommend moving up to a larger size if you find the side tabs snug or the elastic waistband fully stretched. It's important for your baby to move comfortably. Additionally, if your baby is nearing the weight limit of the current size, it's a good time to consider transitioning.
Email us at support@parasolco.com, and we will help you out! 😊
You can always refer to our sizing chart here: https://parasolco.com/pages/we-fit
Torn between sizes? No worries, we’ve got you covered! Please reach us at support@parasolco.com.
Yes, if your baby is wearing the wrong size diaper—whether it’s too loose or too tight—there’s a higher chance of leaks, blowouts, and skin irritation. A properly fitting diaper should be snug but comfortable around your baby’s waist and thighs, ensuring both a secure fit and gentle care for their delicate skin.
Parasol diapers and pants fit much like other brands, but our Size 1 runs slightly larger—on purpose, so you get more wear time from a monthly box. Not sure where to start? Try our diaper trial packs, available at Target, then adjust as your baby grows. For help, email us anytime at support@parasolco.com.
Our 8-strand OEKO-TEX® elastic waistband keeps diapers snug, comfy, and secure. It flexes with your baby’s movements while helping prevent leaks—something many brands don’t include.
A breathable diaper allows air to flow through the back sheet, reducing heat and moisture buildup. This helps prevent rashes and keeps skin fresh and comfy all day and night.
Babies wear diapers almost 24/7 for their first 18 months. A breathable diaper lets air circulate, helping prevent rashes and irritation. At Parasol, it’s a must-have for healthy skin.
Materials and Manufacturing
Absolutely not. All Parasol products are PETA certified cruelty-free and are never tested on animals. We believe in compassionate care for both babies and animals.
Our diapers are not biodegradable or compostable. In fact, no disposable diapers on the market can truly claim to be. When a brand markets its disposable diapers as biodegradable or compostable, it typically means that certain components of the diaper can biodegrade under specific conditions—like those found in an industrial composting facility. However, such facilities are rare in the United States, and most diapers end up in landfills, where even the biodegradable parts do not break down as intended.
Given this reality, we’ve chosen to focus on sustainability at the source. We avoid petroleum-based materials and instead use plant-based materials in our diapers, ensuring they are as eco-friendly as possible while still providing the high performance you expect.
Although our diapers aren’t biodegradable, we’re deeply committed to sustainability through our practices:
REDUCE: Our diapers are made with innovative materials and FSC-certified wood pulp, reducing tree use by 50% and lowering our carbon footprint.
REUSE: Our diaper bags are designed to be reusable for storing baby essentials.
RECYCLE: Our shipping boxes are made from 100% recycled materials, and our diaper pants bags are made with 30% PCR materials, making them easy to upcycle or recycle.
Absolutely! All Parasol products are PETA certified cruelty-free and never tested on animals. Our natural diapers are "non toxic diapers" and they do not have any of these harmful ingredients: Chlorine, alcohol, dyes, chemicals, lotion, parabens, fragrances, phthalates, preservatives, latex, and heavy metals.
Please check detailed material information here.
The inks used on our products and packaging are completely safe. Our nature-themed designs are printed in signature black and white using water-based inks that are certified RoHS-compliant, meaning they are free from hazardous materials and heavy metals.
Our diapers are designed to be thinner for several important reasons. The slim design allows your baby to move, explore, and play more comfortably without feeling restricted. This flexibility is made possible by our innovative Dual Layered Core, which includes a cashmere-soft top sheet, fast-absorbent SAP papers, super-absorbent wood pulp, and a breathable non-woven back sheet.
Additionally, our commitment to sustainability is reflected in this choice—we reduce wood pulp usage by 50% with our SAP layered core, which also helps decrease the overall carbon footprint associated with production and transportation. Our diapers are not only convenient and comfortable for your baby but also contribute to a more environmentally-friendly future.
Using less wood pulp in diapers is important because wood pulp comes from trees, and using too much can harm our forests and the environment. At Parasol Co, we prioritize both maximum absorbency and softness in our diapers while reducing our use of FSC-certified wood pulp by 50%. This helps conserve trees and lowers the carbon footprint, supporting our commitment to sustainability and responsible environmental practices.
Our diapers contain SAP, which stands for sodium polyacrylate super-absorbent polymers. SAP is a material known for its excellent absorbency without causing irritation or harm to the skin. It works by quickly absorbing and trapping moisture, keeping your baby dry and comfortable.
Our diapers and diaper pants are Totally Chlorine Free (TCF). They are also hypoallergenic and free from latex, fragrances, lotions, and gluten, ensuring gentle care for your baby’s sensitive skin.
All our products are gluten-free.
Product - Wipes
Our hypoallergenic baby wipes are made with an embossed texture and are composed of 100% water and plant-based ingredients, ensuring they are both safe and effective. With a premium 60 GSM thickness and embossed surface, they provide excellent absorbency to handle messes efficiently. Our wipes have also earned the Dermatest® Excellent Seal, making them a trusted choice for sensitive skin.
Parasol baby wipes aren’t just for babies! Parasol parents love using them for a variety of purposes, like cleaning toys, removing makeup, or freshening up on the go.
Our Clear+Pure® baby wipes are specially designed with your baby's delicate skin in mind. Here’s why they’re the best choice for your little one:
1. All-Natural and Chemical-Free: Parasol baby wipes are free from chlorine, alcohol, parabens, fragrance, and other harmful chemicals, providing gentle and safe care for your baby's sensitive skin.
2. Unparalleled Purity: Our wipes are made with 100% pure reverse-osmosis water that goes through seven rounds of filtration, ensuring the highest level of purity.
3. Unscented and Hypoallergenic: Completely unscented and hypoallergenic, our wipes are formulated with a pure, plant-based blend to cleanse and nourish your baby’s sensitive skin.
4. pH Balance Restoration: Designed to restore the natural pH balance of your baby’s skin, promoting a healthy and comfortable experience.
5. Dermatest® Seal of Approval: We are proud to have received the Dermatest® Excellent Seal, which underscores our commitment to quality and safety.
6. Gluten-Free: Our wipes are also gluten-free, catering to individuals with sensitivities.
7. Superior Thickness and Texture: With a 60 GSM thickness and embossed texture, our wipes offer excellent absorbency, making cleanup easy and efficient.
8. Eco-Friendly and Efficient: Only two wipes are needed for a number 2 diaper change, saving both time and resources.
9. Thoughtful Packaging: The convenient packaging allows for easy one-wipe-at-a-time access, and the secure flip-top seal keeps wipes moist and ready for use.
Our premium baby wipes feature an embossed, textured design that absorbs more mess and is strong without tearing. Cleanup is faster and gentler, use only 2 wipes for number 2 diaper change.
We kindly suggest not using a wipe warmer with our wipes. You see, warm and humid conditions can make the wipes dry out and create a cozy home for those pesky microbes. Our wipes are at their best when stored in a cool, dry place. Plus, it's better not to take them out of their pack or put them in a wipe dispenser. It helps keep them in tip-top condition.
Our baby wipes are made from plant-based and high-quality ingredients to ensure a gentle and safe cleansing experience for your baby's skin. The key materials and ingredients include:
Spunlace: Provides a soft, gentle texture.
99% Reverse Osmosis Water: Ensures purity.
Glycerin: Helps retain moisture.
Potassium Sorbate: Acts as a preservative.
Aloe Vera Leaf Extract: Soothes the skin.
Citric Acid: Balances the pH level.
Alkyl Polyglucoside: Ensures effective cleaning.
These carefully selected ingredients work together to provide a safe, soothing, and effective cleansing experience for your baby's delicate skin.
Purchasing / Subscription Service
The best place to shop for Parasol diapers is on our website, where we offer free shipping. You can also find our diapers on Amazon.com, selected Target stores and Target.com, as well as macys.com.
To stay updated on our latest promotions, keep an eye on your email inbox. We regularly send out emails to our subscribers with exclusive deals, discounts, and special offers. Be sure to check your email regularly so you don’t miss out on our fantastic offers.
At the moment, we only offer one size per box.
If you need help choosing the right size for diapers or diaper pants, please feel free to email us at support@parasolco.com or message us through chat. We're always happy to assist!
If you’d like your first box to arrive exactly when your baby is due, you can easily 'pause' the shipping of your first box. This gives you the flexibility to enjoy our subscription service without worrying about the timing.
To switch to diaper pants, place a new order – it automatically enrolls you in a subscription. Then, you can pause or cancel the subscription you no longer need. For further subscription management help, email us at support@parasolco.com or chat us on the site.
Our diaper subscription is designed to be convenient and flexible, starting as soon as you place your first diaper order. This ensures you always have a steady supply of diapers without needing to reorder each time. You can manage your subscription by logging into your account online, where you can adjust quantities, change sizes, or update your delivery schedule to fit your needs.
We do not automatically increase the diaper size for you. If your baby’s needs change, you can easily update the diaper size by logging into your account. If you’re opted in for SMS notifications, you can also reply to the notification to make changes, and our system will process your request. Our goal is to make the subscription as user-friendly and customizable as possible, so you always have the right diapers for your baby.
Because of the nature of our product, we cannot accept returns. However, if there is an issue with your order, please email support@parasolco.com explaining the issue, and we will work with you to provide options.
Trials/Samples
Yes, we offer diaper samples! You can now purchase our Clear+Dry® Natural Diapers Samples exclusively at Target for just $5.
Available at 1,600 Target stores and on Target.com, our samples make it easy to experience the Parasol difference. We’re dedicated to making parenthood simpler—try them today!
Each pack includes 6-14 diapers, depending on the size.