FAQ
Got Questions? We've Got Answers!
Check out our FAQ for quick solutions and helpful tips.
Account & Subscription
Logging in is quick and password-free:
1. Go to our login page.
2. Enter the email you used for your order.
3. Check your email (or phone, if available) for a one-time code.
4. Enter the code to access your account.
That’s it—no password to remember!
Log in to your account anytime to:
- Update your baby’s diaper size
- Switch between diapers and diaper pants
- Adjust your delivery dates
All changes apply to your next order—easy and flexible.
Just place a new order for the product you want, which will start a new subscription. Then pause or cancel your old one anytime. Need help? Email support@parasolco.com or chat with us—we’ll take care of you.
Our subscriptions are flexible and customizable—you can change size, frequency, or delivery dates anytime in your account. We don’t automatically size up, but you can update online or simply reply to our SMS reminders (if you’re opted in).
Congrats on this big milestone! 🎉 To cancel:
1. Log in to your account.
2. Go to Manage Subscriptions.
3. Select the subscription you’d like to cancel.
4. Scroll down and click Cancel Subscription.
5. Confirm when the pop-up appears.
That’s it—your subscription will be canceled.
Yes! You’ll get a reminder 3 days before your order (by email, and by text if you’ve opted in). Once it ships, we’ll send tracking info, too. Questions? Email support@parasolco.com anytime.
Orders & Payments
Log in with your registered email and go to My Account to see your purchase history. You’ll also receive a confirmation email after each order.
Your card is charged the day your order processes (every 2–10 weeks, depending on your settings). We’ll send you an email and text reminder 3 days before so you can pause, skip, or edit as needed. Want text alerts? Opt in anytime here.
Log in, go to “View Your Next Order”, click “Send Now”, then confirm “Send This Order Now.” Your order will be charged and processed immediately.
Orders can’t be edited online once placed, but if you email support@parasolco.com right away, our Support Team will do their best to adjust it before it ships.
Yes! Email support@parasolco.com right away so we can cancel it before processing.
We accept all major credit and debit cards, PayPal, Google Pay, and Shop Pay.
Because of the nature of our products, we can’t accept returns. But if there’s an issue with your order, email support@parasolco.com and we’ll work with you to make it right.
Shipping & Delivery
Not at this time — Unfortunately, we can’t ship to P.O., APO, FPO, or DPO addresses.
Most orders arrive in 2–5 business days, depending on your distance from our California and East Coast warehouses. Shipping may take longer during holidays.
Shipping is free within the continental U.S. (excludes Hawaii and Alaska).
Diapers
Yes! Choose our Diapers Only Jumbo Box subscription—it includes just diapers, no wipes.
Yes! Just place a new order for the Diapers Only Jumbo Box, then pause or cancel your Combo subscription anytime in your account.
Check our sizing chart for the best fit.
If you’re stuck between sizes, reach out to support@parasolco.com—we’ll guide you.
Yes. A diaper that’s too loose or too tight can lead to leaks, blowouts, or skin irritation. The right size should fit snugly at the waist and thighs—secure but still comfy. Check out the sizing chart for the best fit. If you're stuck between sizes, reach out to support@parasolco.com and we'll guide you.
Parasol diapers and pants fit much like other brands, but our Size 1 runs slightly larger—on purpose, so you get more wear time from a monthly box. Not sure where to start? Try our diaper trial packs, available at Target, then adjust as your baby grows. For help, email us anytime at support@parasolco.com.
Our 8-strand OEKO-TEX® elastic waistband keeps diapers snug, comfy, and secure. It flexes with your baby’s movements while helping prevent leaks—something many brands don’t include.
A breathable diaper allows air to flow through the back sheet, reducing heat and moisture buildup. This helps prevent rashes and keeps skin fresh and comfy all day and night.
Babies wear diapers almost 24/7 for their first 18 months. A breathable diaper lets air circulate, helping prevent rashes and irritation. At Parasol, it’s a must-have for healthy skin.
Change as soon as it’s wet or soiled. Our wetness indicator turns blue to let you know. Most babies need 5–8 changes a day.
1. Lay your baby on a safe surface with the diaper open underneath.
2. Pull the front of the diaper up over your baby’s tummy.
3. Secure the adhesive tabs on the white panel (not the printed design).
No. Parasol diapers are single-use only—please dispose of them once soiled.
Diapers: Best for newborns and younger babies (7–35+ lbs). Flexible waistband, soft, and rash-protective.
Diaper Pants: Easy pull-on style, perfect for active babies (especially size 4+). They provide better coverage, a body-conforming 360° flex fit, and parents often brag about their reliable overnight absorbency. Great for crawlers, walkers, and potty training. Start at size 2T–3T (20+ lbs).
Both are Totally Chlorine-Free with RashShield® Protection.
For more sizing information, visit our sizing page.
Parasol is a design-forward company that puts skin health, safety, and simplicity first.
RashShield® Protection: Our diapers are formulated with high-performing quality materials that lock away moisture fast, promote breathability, and help prevent diaper rash before it starts.
Safe Ingredients Only: No chlorine, fragrances, lotions, parabens, phthalates, or other harsh chemicals. Every product carries trusted certifications like Dermatest® “Excellent,” OEKO-TEX® STANDARD 100, and Target Clean.
Eco-Conscious Design: Our thinner, lighter dual-core uses 50% less wood pulp to reduce carbon impact. Diaper bags are reusable, and shipping boxes are 100% recyclable.
Modern Aesthetic: Minimalist black-and-white prints and thoughtful packaging bring a fresh, design-driven perspective to baby care.
Parent-Approved Performance: Parents share that our products don’t just look and feel better, they deliver true overnight absorbency, all-day comfort, and fewer rashes.
With Parasol, you don’t have to choose between performance, style, or sustainability — you get them all.
Outstanding Overnight Protection
Parents consistently report reliable overnight performance. Parasol diapers keep babies dry for up to 12 hours with a lightweight yet high-capacity core. With up to 800g+ absorbency (equal to 5 full wets or 12 hours of dryness) and built-in leak-guard cuffs, they provide comfort day and night. The dual-core design locks away moisture quickly while maintaining breathability to help protect delicate skin.
Top-Rated in Lab Testing
In independent testing, Parasol Clear + Dry® diapers achieved near-perfect scores—10/10 in absorption and 9.4/10 in leak protection—outperforming most products tested in the past decade.
Source: BabyGearLab
Yes! Both Parasol diapers and diaper pants are designed for day and night use. With RashShield® protection and superior absorbency, they help your baby (and you!) sleep comfortably through the night.
Babies’ skin is thinner and more sensitive than adults, which means it absorbs more of what it touches. Ingredients like chlorine, fragrances, lotions, parabens, and latex can irritate delicate skin, disrupt the skin’s natural barrier, or trigger allergic reactions. Some additives also leave behind residues that trap moisture against the skin — a leading cause of diaper rash.
By choosing a natural diaper that’s free from these substances, parents reduce the risk of irritation and give their baby a cleaner, healthier start. Parasol diapers are dermatologist-tested, hypoallergenic, and designed with only what’s needed for comfort, absorbency, and protection, nothing extra that could compromise skin health.
Diaper Pants
Yes. Just like our tab-style diapers, Parasol Diaper Pants feature RashShield® Protection, a system that locks away moisture instantly, promotes airflow, and helps reduce irritation before it starts. The 360° Comfort Wrap™ design keeps the fit snug yet flexible, preventing leaks and friction that can aggravate sensitive skin.
Dermatologist-tested, hypoallergenic, and free from chlorine, latex, fragrances, lotions, and other harsh additives, Parasol Diaper Pants are safe for babies with delicate or rash-prone skin — while still offering the absorbency parents trust for day and overnight use.
Parasol Diaper Pants are the only diaper pants made with RashShield® Protection, designed to help prevent rashes before they start. Unlike standard pull-ons, they combine:
- Unmatched softness — parents rave that no one is softer than Parasol
- 360° Comfort Wrap™ for a body-hugging fit that flexes with every move
- Dual-layer core that locks away moisture without bulk, trusted for overnight absorbency
- Easy tear-away sides for quick changes and potty-training independence
- Clean, eco-conscious design using FSC®-certified pulp, OEKO-TEX® STANDARD 100 certified materials, and packaging with 30% PCR
Parents love that they’re as gentle and safe as our open diapers but with the unmatched softness, freedom, and flexibility today’s active babies need.
Yes. Parasol Diaper Pants are designed to make potty training easier. Their easy pull-on, pull-off style helps toddlers practice independence, while the tear-away sides allow parents to handle quick changes with less mess. The 360° Comfort Wrap™ waistband fits like underwear but still provides the overnight absorbency and leak protection of a diaper, so little ones can transition confidently without accidents disrupting sleep or play.
The toss tab sticker on the back is used to securely seal the soiled diaper pant. Simply roll it up, seal closed with the tab and dispose. You may check this video as reference.
Wipes
Parasol baby wipes are made for so much more than diaper changes. Parents love them for:
Daily cleanups — gentle enough for hands, faces, and messy mouths
On-the-go freshness — perfect for quick wipes after meals, playtime, or travel
Household convenience — handy for spills, sticky surfaces, or little messes anywhere
Because they’re dermatologist-tested, hypoallergenic, and free from chlorine, fragrances, alcohol, and parabens, they’re safe to use anytime you need a quick, gentle clean.
Our Clear+Pure® baby wipes are specially designed with your baby's delicate skin in mind. Here’s why they’re the best choice for your little one:
1. All-Natural and Chemical-Free: Parasol baby wipes are free from chlorine, alcohol, parabens, fragrance, and other harmful chemicals, providing gentle and safe care for your baby's sensitive skin.
2. Unparalleled Purity: Our wipes are made with 100% pure reverse-osmosis water that goes through seven rounds of filtration, ensuring the highest level of purity.
3. Unscented and Hypoallergenic: Completely unscented and hypoallergenic, our wipes are formulated with a pure, plant-based blend to cleanse and nourish your baby’s sensitive skin.
4. pH Balance Restoration: Designed to restore the natural pH balance of your baby’s skin, promoting a healthy and comfortable experience.
5. Dermatest® Seal of Approval: We are proud to have received the Dermatest® Excellent Seal, which underscores our commitment to quality and safety.
6. Gluten-Free: Our wipes are also gluten-free, catering to individuals with sensitivities.
7. Superior Thickness and Texture: With a 60 GSM thickness and embossed texture, our wipes offer excellent absorbency, making cleanup easy and efficient.
8. Eco-Friendly and Efficient: Only two wipes are needed for a number 2 diaper change, saving both time and resources.
9. Thoughtful Packaging: The convenient packaging allows for easy one-wipe-at-a-time access, and the secure flip-top seal keeps wipes moist and ready for use.
Our premium baby wipes feature an embossed, textured design that absorbs more mess and is strong without tearing. Cleanup is faster and gentler; use only 2 wipes for a number 2 diaper change.
We kindly suggest not using a wipe warmer with our wipes. You see, warm and humid conditions can make the wipes dry out and create a cozy home for those pesky microbes. Our wipes are at their best when stored in a cool, dry place. Plus, it's better not to take them out of their pack or put them in a wipe dispenser. It helps keep them in tip-top condition.
Our baby wipes are made from plant-based and high-quality ingredients to ensure a gentle and safe cleansing experience for your baby's skin. The key materials and ingredients include:
Spunlace: Provides a soft, gentle texture.
99% Reverse Osmosis Water: Ensures purity.
Glycerin: Helps retain moisture.
Potassium Sorbate: Acts as a preservative.
Aloe Vera Leaf Extract: Soothes the skin.
Citric Acid: Balances the pH level.
Alkyl Polyglucoside: Ensures effective cleaning.
These carefully selected ingredients work together to provide a safe, soothing, and effective cleansing experience for your baby's delicate skin.
Sustainability & Safety
Absolutely not. All Parasol products are PETA certified cruelty-free and are never tested on animals. We believe in compassionate care for both babies and animals.
No. Like all disposable diapers on the market, Parasol diapers are not biodegradable or compostable. Some brands market certain components as “biodegradable,” but in reality, those parts only break down under special industrial composting conditions — and such facilities are very rare in the U.S. In landfills, even so-called biodegradable components do not decompose as intended.
While our diapers themselves aren’t biodegradable, Parasol prioritizes sustainability in other meaningful ways:
Reduce: We use FSC®-certified wood pulp and innovative materials, cutting tree use by 50% and lowering our carbon footprint.
Reuse: Our diaper bags are designed to be repurposed for storing baby essentials.
Recycle: Our shipping boxes are made from 100% recycled materials, and our diaper bags contain 30% PCR, making them easy to upcycle or recycle.
With Parasol, parents can feel confident they’re choosing a diaper that prioritizes both baby’s skin health and responsible design.
Absolutely! All Parasol products are PETA certified cruelty-free and never tested on animals. Our natural diapers are "non-toxic diapers" and they do not have any of these harmful ingredients: Chlorine, alcohol, dyes, chemicals, lotion, parabens, fragrances, phthalates, preservatives, latex, and heavy metals.
Please check detailed material information here.
The inks used on our products and packaging are completely safe. Our nature-themed designs are printed in signature black and white using water-based inks that are certified RoHS-compliant, meaning they are free from hazardous materials and heavy metals.
Our diapers are designed to be thinner for several important reasons. The slim design allows your baby to move, explore, and play more comfortably without feeling restricted. This flexibility is made possible by our innovative Dual Layered Core, which includes a cashmere-soft top sheet, fast-absorbent SAP papers, super-absorbent wood pulp, and a breathable non-woven back sheet.
Additionally, our commitment to sustainability is reflected in this choice—we reduce wood pulp usage by 50% with our SAP layered core, which also helps decrease the overall carbon footprint associated with production and transportation. Our diapers are not only convenient and comfortable for your baby but also contribute to a more environmentally-friendly future.
Parasol diapers are Totally Chlorine Free (TCF), hypoallergenic, and made without latex, fragrances, lotions, or gluten. Just gentle, worry-free care for sensitive skin.
Nope. All Parasol products are 100% gluten-free.
Shopping & Promotions
To stay updated on our latest promotions, keep an eye on your email inbox. We regularly send out emails to our subscribers with exclusive deals, discounts, and special offers. Be sure to check your email regularly so you don’t miss out on our fantastic offers.
Not yet—we offer one size per box. Need help choosing? Reach us at support@parasolco.com or through chat. We’re happy to guide you.
Trials/Samples
Yes, we offer diaper samples! You can now purchase our Clear+Dry® Natural Diapers Samples exclusively at Target for just $5.
Available at 1,600 Target stores and on Target.com, our samples make it easy to experience the Parasol difference. We’re dedicated to making parenthood simpler—try them today!
Each pack includes 6-14 diapers, depending on the size.
Customer Service
Our helpful and happy Customer Service members are available through chat and email. Our business hours are from Monday to Friday between 6am to 6pm Pacific Time. Please see our contacts below:
• Website chat
• Email: support@parasolco.com
• Facebook Messenger
• Instagram DM